How do I find out the status of my order?

If you would like to view the status of your order, please log in at the top of the page. Click on “View Previous Orders” and you will be able to view your order status and track its shipping progress.

How do I track the progress of my order?

Please refer to your recent e-mail messages from us. We always notify customers when their order is shipped, providing a tracking number and a link to the shipper that we used. Simply click on the link to the shipper and enter your tracking number to discover the location of your package. If you can’t find your tracking number, please forward a copy of your order confirmation, including your name, order number, and email address . Please note that this tracking service is not provided with the postal option.

Additional Shipping Information

  • Oversized shipments weighing more than 10 lbs. may take up to 5 business days for standard delivery.
  • All orders sent to a PO box must be shipped via USPS Priority Mail.
  • All orders sent to a US military base must be shipped via USPS Priority Mail.
  • All North Carolina orders containing tobacco products are subject to current tobacco laws and taxes, which will automatically be added to your invoice. Remittance of taxes on orders shipped outside of North Carolina is the responsibility of the purchaser.
  • Vape products, including but not limited to e-cigarette devices, e-liquids or gels, can only be shipped by USPS.
  • We do not ship Vape products to TX, CA, VA, NC, MA, MN, WA, IN, KS, MI, MT, NY, RI, UT, OR or KY.
  • In compliance with state laws, codes and regulations, we no longer ship any Flavored Tobacco or Vape Products to Massachusetts or Washington, DC addresses.
  • Little Cigars and Filtered Cigars can only be shipped by USPS.
  • California and Delaware require adult signature for package delivery.
  • Flammable/hazardous items must be shipped UPS Ground.
  • UPS business days do NOT include Saturdays, Sundays, or holidays.
  • USPS business days do NOT include Sundays or holidays.
  • All shipments Freight on Board (FOB) Burlington, NC. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in Burlington, North Carolina, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.
  • After three unsuccessful delivery attempts, UPS will return your package to us. All return freight charges will be passed on to the consumer.

Sales Tax Information

We are required to collect sales tax in certain states including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

We are not required to collect sales tax in Alaska, Delaware, Missouri, Montana, New Hampshire, and Oregon.

Local taxes collected where applicable.

Tobacco Tax Information

 We do excise tax on your purchases when required by law.

Maryland
The state of Maryland imposes an excise tax on all tobacco products sold by online retailers to Maryland adult consumers. For more information, please see Maryland House Bill 1301.

Ohio
The state of Ohio imposes an excise tax on all tobacco products delivered to Ohio adult consumers. For more information, please see Ohio Code 5743.62.

Michigan
Effective January 1, 2022, the State of Michigan is imposing an excise tax on all cigars sold to Michigan customers. Cigars are taxed at 32% of the wholesale price, with a maximum excise tax of fifty cents ($.50) per cigar.

Virginia
Effective July 1, 2022, the Commonwealth of Virginia is imposing an excise tax on all retail sales of cigars and pipe tobacco to Virginia customers. Cigars are taxed at 20% of the wholesale price, while pipe tobacco is taxed at 10% of the wholesale price.

North Carolina
Effective July 1, 2022 the state of North Carolina is imposing excise tax on all cigars and pipe tobacco sold to North Carolina customers. Tobacco products are taxed at 12.8% of the wholesale price with a maximum amount of 30 cents per cigar.